1 Introduction
Boskucuci is committed to protecting the privacy of every member who uses our platform. This Privacy Policy explains the types of information we collect, the purposes for collection, how we store and protect that data, and your rights as the data owner.
This policy applies to all users of the boskucuci platform, including website visitors, registered members, promotion participants, and anyone who interacts with our services through any channel — whether via web browser, mobile app, or live chat.
By using the boskucuci platform, you agree to the data collection and usage practices described in this document. If you do not agree, please discontinue use of our platform.
Important Note: boskucuci will not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent. Your data is used solely for the purposes stated in this policy.
2 Information We Collect
To provide you with a secure, orderly, and personalised service, boskucuci collects several categories of information as follows:
| Data Categories | Examples of Information | Purpose |
|---|---|---|
| Identity Data | Full name, MyKad/passport number, date of birth | KYC verification & fraud prevention |
| Contact Data | Email address, phone number | Account communications & transaction notifications |
| Financial Data | Bank account number, bank name, transaction history | Deposit & withdrawal processing |
| Technical Data | IP address, device type, browser, operating system | Account security & fraud detection |
| Usage Data | Games played, session duration, wagering options | User experience improvement |
| Communication Data | Live chat records, support emails, complaints | Issue resolution & quality control |
3 How We Collect Information
Boskucuci collects your personal information through several different methods depending on how you interact with our platform:
- Account registration: When you register a new account, you will be asked to provide your name, email, phone number, and basic identity information.
- KYC Verification: To meet compliance requirements, we require identity verification documents such as a copy of your MyKad or passport during the KYC process.
- Financial transactions: Your bank account or e-wallet details are collected when you make a deposit or submit a withdrawal request.
- Platform usage: Our system automatically records technical data such as IP addresses, device types, and usage patterns for security purposes.
- Support communications: All interactions with our customer support team — via live chat or email — are recorded for quality assurance and issue resolution purposes.
- Cookies and tracking technologies: Our platform uses session cookies and preference cookies to enhance your browsing experience.
4 Data Usage Purpose
Every piece of information we collect is used for clear and legitimate purposes. boskucuci does not use your data for any unrelated purpose without your consent. The primary purposes of data use are as follows:
- To verify your identity and prevent fraud and money laundering.
- To process deposits, withdrawals, and financial transactions accurately and securely.
- To provide effective and timely customer support.
- To send important notifications related to your account, transactions, and security.
- To personalise your gaming experience based on your preferences and activity history.
- To comply with legal obligations, regulations, and directives from relevant authorities.
- To analyse usage patterns for platform and service improvement purposes.
- To send promotional information and exclusive offers — only if you have given your consent.
Boskucuci will not use your personal data to make automated decisions that negatively affect your rights or interests without human involvement in the review process.
5 Data Sharing with Third Parties
Boskucuci works with a number of trusted partners who help us deliver high-quality services. Under certain circumstances, we may need to share some of your data with the following parties:
- Payment processors: DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost require basic transaction information to process your payments securely.
- Identity verification providers: Our certified KYC partners help verify the authenticity of your identity documents.
- Gaming service providers: Third-party game developers integrated with our platform may receive anonymised game session data for technical purposes.
- Legal authority: We will disclose required data when mandated by law, court order, or an official authority investigation.
- IT service providers: Our technical infrastructure providers, bound by strict confidentiality agreements.
All third parties that receive your data are bound by legally enforceable data protection agreements. They are prohibited from using your data for any purpose other than what has been agreed upon.
6 Data Encryption & Security
Your data security is the absolute priority of boskucuci. We implement multiple layers of technical and organisational protection to ensure your information stays safe at all times:
- 256-bit SSL encryption for all data transmitted between your browser and our servers.
- AES-256 encryption for sensitive data stored in our databases.
- Two-factor authentication (2FA) is available and encouraged for all member accounts.
- 24/7 security monitoring by AI systems and our internal security team.
- Periodic security audits conducted by qualified independent cybersecurity firms.
- Strict access controls — only authorised staff may access members' personal data.
- Encrypted data backups are stored in redundant data centres to ensure continuity of service.
Biometric Verification: The boskucuci mobile platform supports fingerprint and facial recognition login on compatible devices. These additional security features are strongly recommended for stronger account protection.
7 Data Retention Period
Boskucuci does not retain your data longer than necessary. Data retention periods depend on the data category and applicable legal requirements:
- Active account data: Retained for the duration your account is active, plus 5 years after account closure.
- Financial transaction records: Retained for 7 years in compliance with Malaysia's financial legal requirements.
- KYC documents: Retained for 5 years after the business relationship ends.
- Support communication logs: Retained for 2 years for reference and quality control purposes.
- Technical data and system logs: Retained for 12 months for security and diagnostic purposes.
Once the retention period expires, your data will be securely deleted or anonymised in accordance with established procedures.
8 Your Rights
As the data owner, you have specific rights protected under Malaysia's Personal Data Protection Act 2010 (PDPA). boskucuci fully respects and facilitates the exercise of these rights:
To exercise any of the above rights, contact our privacy team via support email or live chat. We will process your request within 14 business days.
9 Cookie Policy
Boskucuci uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use are as follows:
- Essential Cookies: Required for core platform functions such as login sessions and security. Cannot be disabled.
- Preference Cookies: To save your preferences such as language and display settings for your convenience.
- Analytics Cookies: To help us understand how users interact with the platform for continuous improvement purposes. Data is collected anonymously.
- Security Cookies: To detect suspicious activity and help prevent fraud and unauthorised access.
You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect platform functionality.
10 Privacy Policy Amendment
Boskucuci reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, technology, or our business practices. Any material changes will be communicated to you via an in-platform notification or email to your registered address, at least 7 days before the changes take effect.
The date of the latest amendment will always be displayed at the top of this document. We encourage you to review this page periodically to stay informed about how we protect your information.
11 Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how boskucuci handles your personal data, please contact us through the following channels:
- Email: [email protected]
- Live Chat: Available 24/7 via the boskucuci platform
- Response time: Within 24 hours for privacy inquiries
We will address every privacy inquiry or complaint seriously and provide a clear, satisfactory response within the specified timeframe.
Data Protection Layered at boskucuci
Your privacy is more than a written policy — it is backed by robust technical infrastructure and a workplace culture that puts data security first.
Bank-Grade Encryption
All sensitive data is protected with 256-bit SSL encryption in transit and AES-256 encryption at rest — the same standard used by leading banking institutions worldwide.
Malaysia PDPA Compliance
Boskucuci operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All data collection, storage, and usage processes adhere to strict legal requirements.
24/7 AI Monitoring
Our AI system monitors every transaction and account activity in real time to instantly detect any unauthorised access attempts or suspicious activity.
No Data Sales
Boskucuci does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used only for the services you use.
Data Control in Your Hands
You have the full right to access, correct, download, or request deletion of your data at any time. Our privacy team is ready to assist within 14 business days.
Regular Security Audits
Boskucuci's security infrastructure is regularly audited by independent, internationally accredited cybersecurity firms to ensure there are no vulnerabilities that could compromise our members' data.
Questions About boskucuci Privacy
Answers to the most frequently asked questions from members regarding data protection and privacy on the boskucuci platform.
Play Safe & Worry-Free at boskucuci
Your data is protected, games are fair, and withdrawals are processed within 15 minutes. Join over 500,000 members who trust boskucuci every day.